How Problems Can Occur

In the early days of computing, people were content to simply run programs on their computers. Usability was closely tied to functionality and understandability.
The infamous MS-DOS error message, “Abort, Retry, Fail?” once represented the quality and limitations of our conversations with computers.

An excerpt. A quote. Defiant, comprehensive, incisive yet relevant and necessary from a written essay by Susan Farrel.

This week at Nielsen via AlertBox.
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